Discovering the Soul of Service

• Példány állapota: jó
• Kiadás éve: 1999
• ISBN: 0684845113
• Nyelv: Angol
• Oldalak száma: 269

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.